Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative in East Windsor, New Jersey. If you are an enthusiastic individual who enjoys the challenge of listening and helping customers resolve their concerns Modway has an excellent opportunity for a Customer Service Representative to join their growing team at the Corporate office located in East Windsor, New Jersey.
Answers incoming customers call regarding product delivery, product specifications, and general customer concerns.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update customer information in the customer service database
Resolving issues to ensure a high level of customer retention and satisfaction
Following the process, while exhibiting efficient workplace productivity and time management.
2 Years experience in a call center or relevant environment a must.
Experience using Customer Service Management Database.
Working in a high-paced environment.
Excellent communication and relationship-building skills.
Experience delivering results, possessing a positive work ethic, and dependable.
Strong problem-solving skills.
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Modway offers competitive market compensation, benefits including medical, dental, vision, and 401K.
Modway is an equal opportunity employer and will not discriminate against any applicant for employment by race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.